## OASIS Technical Committee Administration

The OASIS Technical Committee Administrator is responsible for ensuring that the OASIS Technical Committee Process Policy is followed by all Technical Committees and carrying out tasks explicitly identified. In support of that effort, other services include:

- first-line support and assistance to technical committees and their members
- development and maintenance of document templates and style guides
- chair training
- editor training
- development of self-help materials
- specification review and OASIS Library maintenance
- anything else to help the Technical Committee reach its goals

#### Service Level Agreement

With all those responsibilities, it's important that our members know the timeframe associated with a given request. While the goal is to respond to each request immediately, most often that isn't possible. For each request received, the submitter should receive a response within 72 hours acknowledging receipt and an anticipated completion date. For each of the tasks detailed below, the request must be submitted by a Technical Committee Chair and include the requisite information as noted

The Technical Committee Process requires certain actions be performed within a specific amount of time:

Task | SLA
--- | ---
Discussion List Creation | 15 days
Acceptance/Announcement of Draft Charter Submission | 5 days
Acceptance/Announcement of Charter Clarification Ballot | 15 days
Acceptance/Announcement of Rechartering Ballot | 15 days

Additionally, the OASIS Technical Committee Administrator in collaboration with OASIS staff have set the following SLAs for the actions:

TASK | SLA
--- | ---
Acknowledgement of request and anticipated turnaround | 3 days
Acceptance/Announcement of Public Review |
• 1st specification | 7 days
• each additional specification | +4 days
Acceptance/Announcement of Committee Specification Ballot |
• if no change to Specification since start of Public Review | 5 days
• if changes made to Specification since start of Public Review |
– 1st specification | 7 days
– each additional specification | +4 days
Acceptance/Announcement of other Special Majority Ballots | 5 days
Create new Subcommittee | 5 days
Announce ballot results | 5 days
Respond to requests for permission to use external resources | 15 days
Review/Accept/Publish Standing Rules | 15 days
File upload to OASIS Library (not associated with other milestone) | 30 days