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SOA-EERP Business Service Level Agreement Version 1.0
Committee Specification 01
25 November 2010
Specification URIs:
This Version:
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.html" http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.html
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.doc" http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.doc
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.pdf" http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cs01.pdf (Authoritative)
Previous Version:
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.html"http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.html
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.doc"http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.doc
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.pdf"http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-bSLA-Spec-cd04.pdf (Authoritative)
Latest Version:
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.html"http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.html
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.doc"http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.doc
HYPERLINK "http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.pdf" http://docs.oasis-open.org/soa-eerp/sla/v1.0/SOA-EERP-BSLA-Specification.pdf
Technical Committee:
HYPERLINK "http://www.oasis-open.org/committees/tc_home.php?wg_abbrev=soa-eerp"OASIS Service-Oriented Architecture End-to-End Resource Planning (SOA-EERP) TC
Chair(s):
William Cox
Andy Lee, Changfeng Open Standards Platform Software Alliance
Editor(s):
Szu Chang, Changfeng Open Standards Platform Software Alliance
Related work:
This specification is related to:
SOA-EERP Business Rating of Service specification, Version 1,
HYPERLINK "http://docs.oasis-open.org/soa-eerp/rt/v1.0/SOA-EERP-Rating-Specification.pdf" http://docs.oasis-open.org/soa-eerp/rt/v1.0/SOA-EERP-Rating-Specification.pdf
SOA-EERP Business Quality of Service, Version 1,
HYPERLINK "http://docs.oasis-open.org/soa-eerp/bqos/v1.0/SOA-EERP-bQoS-Specification.pdf" http://docs.oasis-open.org/soa-eerp/bqos/v1.0/SOA-EERP-bQoS-Specification.pdf
This document is one of three closely related specifications, SOA-EERP Business Quality of Service (bQoS), SOA-EERP Business Rating (bRating) and SOA-EERP Business Service Level Agreement (bSLA) which need to be understood in combination.
Declared XML Namespace(s):
HYPERLINK "http://docs.oasis-open.org/ns/soa-eerp/sla/200903"http://docs.oasis-open.org/ns/soa-eerp/sla/200903
Abstract:
This document specifies the XML vocabulary for business service level agreement (bSLA), one of three Specifications for end-to-end resource planning (EERP). Business service level agreement describes the agreement between two parties, service requester and service provider, on business-related characteristics or attributes of a service.
Status:
This document was last revised or approved by the SOA-EERP TC on the above date. The level of approval is also listed above. Check the Latest Version or Latest Approved Version location noted above for possible later revisions of this document.
Technical Committee members should send comments on this specification to the Technical Committees email list. Others should send comments to the Technical Committee by using the Send A Comment button on the Technical Committees web page at HYPERLINK "http://www.oasis-open.org/committees/soa-eerp/"http://www.oasis-open.org/committees/soa-eerp/.
For information on whether any patents have been disclosed that may be essential to implementing this specification, and any offers of patent licensing terms, please refer to the Intellectual Property Rights section of the Technical Committee web page ( HYPERLINK "http://www.oasis-open.org/committees/soa-eerp/ipr.php"http://www.oasis-open.org/committees/soa-eerp/ipr.php).
.
Notices
Copyright OASIS 2010. All Rights Reserved.
All capitalized terms in the following text have the meanings assigned to them in the OASIS Intellectual Property Rights Policy (the "OASIS IPR Policy"). The full Policy may be found at the OASIS website.
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OASIS takes no position regarding the validity or scope of any intellectual property or other rights that might be claimed to pertain to the implementation or use of the technology described in this document or the extent to which any license under such rights might or might not be available; neither does it represent that it has made any effort to identify any such rights. Information on OASIS' procedures with respect to rights in any document or deliverable produced by an OASIS Technical Committee can be found on the OASIS website. Copies of claims of rights made available for publication and any assurances of licenses to be made available, or the result of an attempt made to obtain a general license or permission for the use of such proprietary rights by implementers or users of this OASIS Committee Specification or OASIS Standard, can be obtained from the OASIS TC Administrator. OASIS makes no representation that any information or list of intellectual property rights will at any time be complete, or that any claims in such list are, in fact, Essential Claims.
The names "OASIS", SOA-EERP, EERP-bSLA, and bSLA are trademarks of OASIS, the owner and developer of this specification, and should be used only to refer to the organization and its official outputs. OASIS welcomes reference to, and implementation and use of, specifications, while reserving the right to enforce its marks against misleading uses. Please see HYPERLINK "http://www.oasis-open.org/who/trademark.php"http://www.oasis-open.org/who/trademark.php for above guidance.
Table of Contents
TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc278841665" 1 Introduction PAGEREF _Toc278841665 \h 5
HYPERLINK \l "_Toc278841666" 1.1 Terminology PAGEREF _Toc278841666 \h 5
HYPERLINK \l "_Toc278841667" 1.1.1 Notational Conventions PAGEREF _Toc278841667 \h 5
HYPERLINK \l "_Toc278841668" 1.2 Normative References PAGEREF _Toc278841668 \h 6
HYPERLINK \l "_Toc278841669" 1.2.1 Reference PAGEREF _Toc278841669 \h 7
HYPERLINK \l "_Toc278841670" 1.3 Non-Normative References PAGEREF _Toc278841670 \h 7
HYPERLINK \l "_Toc278841671" 2 Business Services Level Agreement Contents PAGEREF _Toc278841671 \h 8
HYPERLINK \l "_Toc278841672" 2.1 Namespaces PAGEREF _Toc278841672 \h 8
HYPERLINK \l "_Toc278841673" 2.2 Schema Files PAGEREF _Toc278841673 \h 8
HYPERLINK \l "_Toc278841674" 2.3 bSLA Contents PAGEREF _Toc278841674 \h 8
HYPERLINK \l "_Toc278841675" 3 SLAParties PAGEREF _Toc278841675 \h 11
HYPERLINK \l "_Toc278841676" 4 SLAParameters PAGEREF _Toc278841676 \h 13
HYPERLINK \l "_Toc278841677" 5 SLAObligations PAGEREF _Toc278841677 \h 15
HYPERLINK \l "_Toc278841678" 5.1 Obligation PAGEREF _Toc278841678 \h 15
HYPERLINK \l "_Toc278841679" 5.1.1 ServiceLevelObjective PAGEREF _Toc278841679 \h 16
HYPERLINK \l "_Toc278841680" 5.1.2 Action Guarantee PAGEREF _Toc278841680 \h 20
HYPERLINK \l "_Toc278841681" 5.2 ActionGuarantee PAGEREF _Toc278841681 \h 20
HYPERLINK \l "_Toc278841682" 6 SLATerms PAGEREF _Toc278841682 \h 23
HYPERLINK \l "_Toc278841683" 7 bSLA Examples PAGEREF _Toc278841683 \h 24
HYPERLINK \l "_Toc278841684" 7.1 Committed Throughput with Penalty Example PAGEREF _Toc278841684 \h 24
HYPERLINK \l "_Toc278841685" 7.2 bSLA without Obligation Example PAGEREF _Toc278841685 \h 25
HYPERLINK \l "_Toc278841686" 8 Conformance PAGEREF _Toc278841686 \h 27
HYPERLINK \l "_Toc278841687" A. Acknowledgements PAGEREF _Toc278841687 \h 29
HYPERLINK \l "_Toc278841688" B. XML Schema for Business Service Level Agreement PAGEREF _Toc278841688 \h 30
HYPERLINK \l "_Toc278841689" C. Non-Normative Text PAGEREF _Toc278841689 \h 39
HYPERLINK \l "_Toc278841690" D. Revision History PAGEREF _Toc278841690 \h 40
Introduction
This document is the specification for the Business Service Level Agreement for (bSLA) for End-to-End Resource Planning (EERP), an XML vocabulary for information exchange by which a business application can manage and evaluate services with agreed business quality of service, obligations and terms.
According to OASIS Reference Model for Service Oriented Architecture [SOA-RM], the Service Oriented Architecture (SOA) is a paradigm for organizing and utilizing distributed capabilities that may be under the control of different ownership domains. The service within SOA is a mechanism to enable access to one or more capabilities, where the access is provided using a prescribed interface and is exercised consistent with constraints and policies as specified by the service description. This specification further defines the bSLA between the service requester and the service provider for the service which is defined in SOA-RM, within the EERP technology. The applications of this specification are any kind of business services, and they are not limited to only Web Services.
EERP applies the well-known technique for service discovery and optimization in a novel way to improve business results. It models the business process and the range of potential services, and then guides the selection and deployment of services based on the end-to-end business value.
Modeling the business service-level agreements to manage and evaluate services and establishing agreements about the business service is essential to long-term value chain improvement. The details of the business service level agreement defined in this bSLA specification will enable EERP to determine the varieties of optimization to be supported, and to manage the end-to-end business process.
The bSLA defined in this specification is the agreement between the service requestor and the service provider, and primary address the bQoS content defined in SOA-EERP Business Quality of Service Version 1.0 [EERP-bQoS], and bRating defined in the SOA-EERP Business Rating of Service Version 1.0 [EERP-bRating]. These contents are all business related.
The bSLA is different than the SLA (Service Level Agreement) in the software/IT world. The bSLA in this specification is the contact between the service requester and the service provider, and the SLA is the contract between the service provider and the network/system provider. The SLA is network/system oriented agreement that deals with network performance and system availability. The bSLA is a business oriented agreement that deals with price, time to deliver, and the quality/rating of the service.
Terminology
The key words MUST, MUST NOT, REQUIRED, SHALL, SHALL NOT, SHOULD, SHOULD NOT, RECOMMENDED, MAY, and OPTIONAL in this document are to be interpreted as described in REF rfc2119 \h [RFC2119].
Notational Conventions
This specification uses the following syntax to define outlines for detailed elements:
The syntax appears as an XML instance, but values in italics indicate data types instead of literal values.
Characters are appended to elements and attributes to indicate cardinality:
"?" (0 or 1)
"*" (0 or more)
"+" (1 or more)
The character "|" is used to indicate a choice between alternatives.
The characters "(" and ")" are used to indicate that contained items are to be treated as a group with respect to cardinality or choice.
The characters "[" and "]" are used to call out references and property names.
Ellipses (i.e., "...") indicate points of extensibility. Additional children and/or attributes MAY be added at the indicated extension points but MUST NOT contradict the semantics of the parent and/or owner, respectively. By default, if a receiver does not recognize an extension, the receiver SHOULD ignore the extension; exceptions to this processing rule, if any, are clearly indicated below.
XML namespace prefixes (see Table 1) are used to indicate the namespace of the element being defined.
Elements and Attributes defined by this specification are referred to in the text of this document using XPath 1.0 expressions. Extensibility points are referred to using an extended version of this syntax:
An element extensibility point is referred to using {any} in place of the element name. This indicates that any element name can be used, from any namespace other than the namespace of this specification.
An attribute extensibility point is referred to using @{any} in place of the attribute name. This indicates that any attribute name can be used, from any namespace other than the namespace of this specification.
Extensibility points in the exemplar may not be described in the corresponding text.
Normative References
[RFC2119] S. Bradner, Key words for use in RFCs to Indicate Requirement Levels, HYPERLINK "http://www.ietf.org/rfc/rfc2119.txt"http://www.ietf.org/rfc/rfc2119.txt, IETF RFC 2119, March 1997.
[SOAP] W3C Note, "SOAP: Simple Object Access Protocol 1.1", 08 May 2000.
HYPERLINK "http://www.w3.org/TR/2000/NOTE-SOAP-20000508/"http://www.w3.org/TR/2000/NOTE-SOAP-20000508/
[SOAP12] W3C Recommendation, "SOAP 1.2 Part 1: Messaging Framework", 24 June 2003.
HYPERLINK "http://www.w3.org/TR/2003/REC-soap12-part1-20030624/"http://www.w3.org/TR/2003/REC-soap12-part1-20030624/
[URI] T. Berners-Lee, R. Fielding, L. Masinter, "Uniform Resource Identifiers (URI): Generic Syntax", RFC 3986, MIT/LCS, Day Software, Adobe Systems, January 2005.
HYPERLINK "http://www.ietf.org/rfc/rfc3986.txt"http://www.ietf.org/rfc/rfc3986.txt
[UBL-20] OASIS Standard, Universal Business Language (UBL) v2.0, 12 December 2006
HYPERLINK "http://docs.oasis-open.org/ubl/os-UBL-2.0/UBL-2.0.pdf"http://docs.oasis-open.org/ubl/os-UBL-2.0/UBL-2.0.pdf
[UBL-20-cbc] Universal Business Language (UBL) v2.0, Common Basic Components. October 2006.
HYPERLINK "http://docs.oasis-open.org/ubl/os-UBL-2.0/xsd/common/UBL-CommonBasicComponents-2.0.xsd"http://docs.oasis-open.org/ubl/os-UBL-2.0/xsd/common/UBL-CommonBasicComponents-2.0.xsd
[UBL-20-udt] Universal Business Language (UBL) v2.0. Unqualified Data Type, February 2005.
HYPERLINK "http://docs.oasis-open.org/ubl/os-UBL-2.0/xsd/common/UnqualifiedDataTypeSchemaModule-2.0.xsd"http://docs.oasis-open.org/ubl/os-UBL-2.0/xsd/common/UnqualifiedDataTypeSchemaModule-2.0.xsd
[XML-Schema1] W3C Recommendation, "XML Schema Part 1: Structures Second Edition", 28 October 2004.
HYPERLINK "http://www.w3.org/TR/2004/REC-xmlschema-1-20041028/"http://www.w3.org/TR/2004/REC-xmlschema-1-20041028/
[XML-Schema2] W3C Recommendation, "XML Schema Part 2: Datatypes Second Edition", 28 October 2004.
HYPERLINK "http://www.w3.org/TR/2004/REC-xmlschema-2-20041028/"http://www.w3.org/TR/2004/REC-xmlschema-2-20041028/
[EERP-bQoS] OASIS Committee Specification 01, SOA-EERP Business Quality of Service Version 1.0, November 2010.
HYPERLINK "http://docs.oasis-open.org/soa-eerp/bqos/v1.0/SOA-EERP-bQoS-Spec-cs01.pdf" http://docs.oasis-open.org/soa-eerp/bqos/v1.0/SOA-EERP-bQoS-Spec-cs01.pdf
[EERP-bRating] OASIS Committee Specification 01, SOA-EERP Business Rating of Service Version 1.0, November 2010.
HYPERLINK "http://docs.oasis-open.org/soa-eerp/rt/v1.0/SOA-EERP-bRating-Spec-cs01.pdf" http://docs.oasis-open.org/soa-eerp/rt/v1.0/SOA-EERP-bRating-Spec-cs01.pdf
[ISO8601] ISO Standard 8601:2004(E), "Data elements and interchange formats Information interchange - Representation of dates and times", Third edition, December 2004.
HYPERLINK "http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=40874" http://www.iso.org/iso/iso_catalogue/catalogue_tc/catalogue_detail.htm?csnumber=40874
[CEFACT] CEFACT Core components specifications, Recommendation 9 January
1996.
HYPERLINK "http://www.unece.org/cefact/recommendations/rec09/rec09_ecetrd203.pdf" \o "blocked::http://www.unece.org/cefact/recommendations/rec09/rec09_ecetrd203.pdf" http://www.unece.org/cefact/recommendations/rec09/rec09_ecetrd203.pdf
Reference
In this document reference is made to some basic elements and data types in HYPERLINK \l "ubl20"UBL 2.0, in the following schema:
UBL 2.0 Common Basic Components [ HYPERLINK \l "ubl20cbc"UBL-20-cbc], UBL-CommonBasicComponents-2.0.xsd
UBL 2.0 Unqualified Data Type [ HYPERLINK \l "ubl20udt"UBL-20-udt], UnqualifiedDataTypeSchemaModule-2.0.xsd
In addition, this document also reference to some elements defined in SOA-EERP Business Quality of Service Version 1.0.
This specification is designed to work with the general Web Services framework including WSDL service descriptions, and HYPERLINK \l "soap"SOAP message structure and message processing model. The XML vocabulary defined in bSLA should be applicable to any version of HYPERLINK \l "soap"SOAP.
Non-Normative References
None.
Business Services Level Agreement Contents
The Business Service Level Agreement (bSLA) of the XML vocabulary is defined in XML Schema format that has information on both requester and service provider and their agreement on the service level.
Namespaces
The XML namespace URI that MUST be used by implementations of this specification is:
http://docs.oasis-open.org/ns/soa-eerp/sla/200903
Table 1 lists XML namespaces that are used in this specification. The choice of any namespace prefix is arbitrary and not semantically significant.
Table SEQ "Table" \*Arabic 1: Prefixes and XML Namespaces used in this specification.
PrefixNamespaceSpecification(s)Shttp://schemas.xmlsoap.org/soap/envelope/[ HYPERLINK \l "soap"SOAP]S12http://www.w3.org/2003/05/soap-envelope[ HYPERLINK \l "soap12"SOAP12]xsdhttp://www.w3.org/2001/XMLSchema[ HYPERLINK \l "xmlschema1"XML-Schema1], [ HYPERLINK \l "xmlschema2"XML-Schema2]cbcurn:oasis:names:specification:ubl:schema:xsd:CommonBasicComponents-2[ HYPERLINK \l "ubl20cbc"UBL-20-cbc] udturn:un:unece:uncefact:data:specification:UnqualifiedDataTypesSchemaModule:2[ HYPERLINK \l "ubl20udt"UBL-20-udt] cctsurn:un:unece:uncefact:documentation:2[ HYPERLINK \l "ubl20"UBL-20]bqoshttp://docs.oasis-open.org/ns/soa-eerp/bqos/200903[ HYPERLINK \l "eerpbqos"EERP-bQoS]slahttp://docs.oasis-open.org/ns/soa-eerp/sla/200903This specification Schema Files
A normative copy of the XML Schema [ HYPERLINK \l "xmlschema1"XML-Schema1, HYPERLINK \l "xmlschema2"XML-Schema2] description for this specification can be retrieved from the following address:
http://docs.oasis-open.org/soa-eerp/sla/v1.0/EERP-bSLA-cd04.xsd
bSLA Contents
The BSLA is the root element for EERP- Business Service-level agreement (bSLA). The bSLA is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels. It can have one or more of the following elements:
SLAParties describes the parties invoked in the bSLA for the service
SLAParameters describes the parameters for the service, which are defined ways of monitoring of bQoS metrics.
SLAObligations describes the agreed bSLA obligations for the service.
SLATerms describes the agreed bSLA Terms for the service.
Any additional elements for the agreement of the service
Syntax
sla:SLAPartiesTypeType
sla:SLAParametersType
sla:SLAObligationsType ?
sla:SLATermsType ?
...
The following describes the attributes and elements listed in the schema outlined above:
/sla:BSLA
Root element of Business Service-level agreement (bSLA) for EERP
/sla:BSLA/sla:SLAParties
SLAParties is a required element in bSLA that defines parties invoked in this bSLA for the service. SLAParties element has both the service provider and services requester elements, see Section 3 for more details.
/sla:BSLA/sla:SLAParties/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLAParties element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:BSLA/sla:SLAParameters
SLAParameters element, bSLA parameters aspect of the service, is defined monitoring of bQoS metrics, including service profile uri, operations and other optional elements. It is a required element that uses sla:SLAParametersType, see Section 4 for more details.
/sla:BSLA/sla:SLAParameters/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLAParameters element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:BSLA/sla:SLAObligations
Agreed bSLA obligations aspect of the service, including obligations, action guarantees. It is a optional element that uses sla:SLAObligationsType, see Section 5 for more details.
/sla:BSLA/sla:SLAObligations/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLAObligations element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:BSLA/sla:SLATerms
Agreed bSLA terms aspect of the service, including bSLA term elements. It is optional, see Section 6 for more details.
/sla:BSLA/sla:SLATerms/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLATerms element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:BSLA/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the root BSLA element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:BSLA/sla:BSLAExtension
BSLAExtension element is an optional element that keeps different (extensible) elements to be specified in the future.
/sla:BSLA/sla:BSLAExtension/{any}
This is an extensibility mechanism to allow different (extensible) elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
SLAParties
The SLAParties describes the list of parties invoked in the bSLA for the service.
There SHOULD be one SLAParties element present in the bSLA of service.
Syntax
sla:ServiceProviderType
sla:SlaUriType
sla:ServiceProviderNameType
sla:ServiceRequesterType
sla:SlaUriType
sla:ServiceRequesterNameType
...
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAParties
SLAParties element, bSLA Parties aspect of the service, is for parties invoked in the bSLA for the service, including both service provider and service requester elements.
/sla:SLAParties/sla:ServiceProvider
Service Provider element represents the provider for parties. It is a required element for bSLA Parties.
/sla:SLAParties/sla:ServiceProvider/sla:ServiceUri
Service identifier in URI format, such as a service URL, is a required element for Service Provider.
/sla:SLAParties/sla:ServiceProvider/sla:ServiceProviderName
Service Provider Name is the name of the service provider. It is also a required element for Service Provider.
/sla:SLAParties/sla:ServiceProvider/sla:ServiceProviderName/@languageID
Language ID is an optional attribute in the ServiceProviderName element, using xsd:language type. The value can be those defined in urn:un:unece:uncefact:codelist:specification:5639:1988.
/sla:SLAParties/sla:ServiceProvider/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ServiceProvider element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAParties/sla:ServiceRequester
ServiceRequester element represents requester for the service, including requesters name and the URI that represents the requester. It is a required element for bSLA Parties.
/sla:SLAParties/sla:ServiceRequester/sla:ServiceRequesterUri
ServiceRequesterUri element represents the requesters identifier in URI format for the service requester. It is a required element for Service Requester.
/sla:SLAParties/sla:ServiceRequester/sla:ServiceRequesterName
Requesters name for the service requester. It is a required element for Service Requester.
/sla:SLAParties/sla:ServiceRequester/sla:ServiceRequesterName/@languageID
Language ID is an optional attribute in the ServiceRequesterName element, using xsd:language type. The value can be those defined in urn:un:unece:uncefact:codelist:specification:5639:1988.
/sla:SLAParties/sla:ServiceRequester/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ServiceRequester element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAParties/{any}
This is an extensibility mechanism to allow different (extensible) elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
Example
The following non-normative example illustrates the use of the bSLA Parties element. The Service Provider is a fictitious Hangzhou Innover Co. Ltd. in China; the Service Requester is a fictitious Mianyang Gas Corp. in China.
(001)
(002)
(003)
(004) http://www.innover.com.cn
(005) Hangzhou Innover Co. Ltd
(006)
(007)
(008) http://www.scmyng.com
(009) Mianyang Gas Corp.
(010)
(011)
SLAParameters
The SLAParameters element for EERP-bSLA describes the parameters of the service used to define monitoring of bQoS metrics, including the service profile URI, operations and other optional elements.
There SHOULD be one SLAParameters element present in the bSLA of service.
Syntax
sla:SlaUriType
sla:ServiceOperationsType
xsd:boolean
xsd:boolean
xsd:boolean
xsd:boolean
xsd:boolean
...
?
...
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAParameters
bSLA parameters element defines aspect of the service which are defined monitoring of bQoS metrics, including service uri, operations and other optional elements.
/sla:SLAParameters/sla:ServiceProfileUri
ServiceProfileUri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceProfileUri/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ServiceProfileUri element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAParameters/sla:ServiceOperations
Describes available operations and bQoS. It is an optional element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/sla:hasCommittedCost
Describes if there is committed cost or not. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/sla:hasCommittedTime
Describes if there is committed time or not. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/sla:hasAvailabilities
Describes if there is availability or not. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/sla:hasCommittedThroughput
Describes if there is committed throughput or not. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/sla:hasOtherTerms
Describes if there are other terms or not. It is a required element for bSLA Parameters.
/sla:SLAParameters/sla:ServiceOperations/{any}
This is an extensibility mechanism to allow different (extensible) property or attribute elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
/sla:SLAParameters /sla:ServiceOperations/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ServiceOperations element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAParameters /{any}
This is an extensibility mechanism to allow different (extensible) property or attribute elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
Example
The following non-normative example illustrates the use of bSLA Parameters element. It describes the bSLA parameters:
(001)
(002)
(003) http://www.innover.com.cn
(004)
(005) true
(006) true
(007) true
(008) true
(009) true
(010)
(011)
SLAObligations
The SLAObligations element describes the agreed bSLA obligations of the service, including obligations and action guarantees.
There MAY be zero or one bSLA Obligations element present in the bSLA of service.
Note: There is a case for zero Obligation elements on bSLA. Section 7.2 is an example illustrates the bSLA document without Obligation element. It has some additional bSLA terms instead.
Syntax
sla:ObligationType +
sla:ActionGuaranteeType ?
...
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations
bSLA obligations aspect of the service, including obligations, action guarantees.
/sla:SLAObligations/sla:Obligation
Obligation element is agreed bSLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO. There MAY be one or more obligation elements in the SLAObligations element. See Section 5.1 for more details.
/sla:SLAObligations/sla:Obligation/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the Obligation element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:ActionGuarantee
Specify what happens if the Service Level Objective (SLO) is met or not met. This guarantee will be associated to all Obligations within the SLAObligations element. It is an optional element for the SLAObligations element. See Section 5.2 for more details.
/sla:SLAObligations/sla:ActionGuarantee/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ActionGuarantee element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/{any}
This is an extensibility mechanism to allow different (extensible) property or attribute elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
Obligation
The Obligation, obligation element for bSLA Obligations in EERP-bSLA, is the agreed bSLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO.
There MAY be one or more Obligation elements present in the bSLA Obligations.
Syntax
sla:ServiceLevelObjectiveType
sla:ActionGuaranteeType ?
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation
Obligation element is agreed bSLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with this Obligation.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective
Service Level Objective (SLO) for QoS guarantee. It is a required element for Obligation. See Section 5.1.1 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ServiceLevelObjective element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:Obligation/sla:ActionGuarantee
Service Level Objective (SLO) for QoS guarantee. This guarantee will be associated to all ServiceLevelObjective within this Obligation element. It is an optional element for Obligation. See Section 5.1.2 for more details.
/sla:SLAObligations/sla:Obligation/sla:ActionGuarantee/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ActionGuarantee element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
ServiceLevelObjective
The Service Level Objective element for Obligation in bSLA Obligations in EERP-bSLA is the Service Level Objective (SLO) for the QoS guarantee, including Committed Cost, Committed Time, Availabilities, Committed Throughput and SLATerm.
There SHOULD be one Service Level Objective element present in the Obligation, and it can have one and more element within this Service Level Objective element.
Syntax
bqos:PriceType ?
sla:CommittedTimeType ?
sla:AvailabilitiesType ?
bqos:ThroughputType ?
sla:SLATermType ?
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective
Service Level Objective (SLO) for QoS guarantee. It is a required element for Obligation.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedCost
Cost element in bSLA. It is an optional element for ServiceLevelObjective. See Section 5.1.1.1 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime
Committed time period element in bSLA is an optional element for ServiceLevelObjective. see Section 5.1.1.2 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the CommittedTime element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities
The services availability indicators element, including a list of availabilities, is an optional element for ServiceLevelObjective, see Section 5.1.1.3 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the Availabilities element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput
Committed performance throughput is an optional element for ServiceLevelObjective. See Section 5.1.1.4 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the CommittedThroughput element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:SLATerm
bSLA Term. It is an optional element for ServiceLevelObjective, see /sla:SLATerms/sla:SLATerm in Section 6 for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:SLATerm /@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLATerm element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
CommittedCost
The Committed Cost element describes the cost element in bSLA, including Unit and Amount.
There MAY be zero or one Committed Cost element present in the Service Level Objective.
Syntax
cbc:BaseUnitMeasureType ?
cbc:AmountType
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedCost
CommittedCost element is the cost element in bSLA. It is an optional element for Service Level Objective.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedCost/bqos:Unit
Number of unit is a optional element that includes a attribute of unit of measurement uses cbc:BaseUnitMeasureType. See /bqos:BQoSPrice/bqos:Price/bqos:Unit in Section 3: BQoS Price in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedCost/bqos:Amount
Amount element is a required element for the Committed Cost element. It uses cbc:AmountType from UBL that has a required currencyID attribute for currency code. See /bqos:BQoSPrice/bqos:Price/bqos:Amount in Section 3: BQoS Price in EERP-bQoS Specification for more details.
CommittedTime
The Committed Time, Committed Time element of Service Level Objective for Obligation in bSLA Obligations in EERP-bSLA, is the committed time period in bSLA, including Duration, Latency and Committed Completion Time.
There MAY be zero or one Committed Time element present in the Service Level Objective.
Syntax
cbc:DurationMeasureType
cbc:DurationMeasureType ?
udt:DateTimeType ?
udt:DateTimeType ?
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime
CommittedTime element is an optional element for Service Level Objective which is the committed time period element in bSLA.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime/bqos:Duration
Duration element is a required element in the CommittedTime element which is the duration to complete the service. It uses cbc:DurationMeasureType from UBL that has a required unitCode attribute for unit of measurement on the time. See /bqos:BQoSPerformance/bqos:TimePeriod/bqos:Duration in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime/bqos:Latency
Latency is an optional element for the time delay for starting the service. It uses cbc:DurationMeasureType from UBL that has a required unitCode attribute for unit of measurement on the time. See /bqos:BQoSPerformance/bqos:TimePeriod/bqos:Latency in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime/bqos:StartTime
StartTime is an optional element for the date and time to start the service. It uses udt:DateTimeType which is in UTC time format [ISO8601].. See /bqos:BQoSPerformance/bqos:TimePeriod/bqos:StartTime in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedTime/sla:CommittedCompletionTime
CommittedCompletionTime is an optional element for the date and time for committed completion time. It uses udt:DateTimeType which is UTC time format [ISO8601]..
Availabilities
The Availabilities, Availabilities of Service Level Objective for Obligation in bSLA Obligations in EERP-bSLA, is services availability indicators including a list of availabilities, including a list of Availability elements.
There MAY be zero or one Availabilities element present in the Service Level Objective.
Syntax
sla:AvailabilityType
xs:dateTime
xs:dateTime
+
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities
Availabilities is an optional element for Service Level Objective which is the services availability indicators including a list of availabilities.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/sla:Availability
Availability is a required element for the quality aspect of whether the service is present or ready for immediate use.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/sla:Availability/sla:From
From is a required element for the date and time for availability starting time. It uses udt:DateTimeType which is UTC time format [ISO8601]..
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/sla:Availability/sla:To
To is a required element for the date and time for availability ending time. It uses udt:DateTimeType which UTC time format [ISO8601]..
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/sla:Availability/@isAvailable
isAvailable is an optional attribute to illustrate whether the Availability is available or not. It uses xs:boolean type.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:Availabilities/sla:Availability/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the Availability element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
Committed Throughput
The Committed Throughput, Committed Throughput element of Service Level Objective for Obligation in bSLA Obligations in EERP-bSLA, is the committed performance throughput, including Duration, Quantity and Latency.
There MAY be zero or one Committed Throughput element present in the Service Level Objective.
Syntax
cbc:DurationMeasureType
cbc:BaseQuantityType
cbc:DurationMeasureType ?
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput
CommittedThroughput is an optional element for ServiceLevelObjective element. This is the committed performance throughput.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput/bqos:Duration
Duration element is a required element in the CommittedThroughput element. This is the duration to complete the service. It uses cbc:DurationMeasureType from UBL that has a required unitCode attribute for unit of measurement on the time. See /bqos:BQoSPerformance/bqos:Throughput/bqos:Duration in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput/bqos:Quantity
Quantity is a required element in the Throughput element. It is the numbers for the throughput, with an attribute of unit of measurement, such as EA, pounds, cubic-feet, etc. See /bqos:BQoSPerformance/bqos:Throughput/bqos:Quantity in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:Obligation/sla:ServiceLevelObjective/sla:CommittedThroughput/bqos:Latency
Latency is an optional element for the time delay for starting the service. It uses cbc:DurationMeasureType from UBL that has a required unitCode attribute for unit of measurement on the time. See /bqos:BQoSPerformance/bqos:Throughput/bqos:Latency in Section 4: bQoS Performance in EERP-bQoS Specification for more details.
bSLA Term
The bSLATerm, bSLA Term element of Service Level Objective for Obligation in bSLA Obligations in EERP-bSLA, is the bSLA term element in bSLA.
There MAY be zero or one bSLA Term element present in the Service Level Objective. See /sla:SLATerms/sla:SLATerm in Section 6 for more details.
Action Guarantee
The Action Guarantee, action guarantee element for bSLA Obligations in EERP-bSLA, is to specify what happens if the SLO is met or not met, including Reserve Fee and Penalty element.
There MAY be zero or one Action Guarantee element present in the Obligation element. See Section 5.2 for the detail of ActionGuaranteeType.
ActionGuarantee
The Action Guarantee, action guarantee element for bSLA Obligations in EERP-bSLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element.
There MAY be zero or one bSLA Obligations element present in the bSLA Obligations.
Syntax
bqos:PriceType
cbc:BaseUnitMeasureType ?
cbc:AmountType
?
bqos:PriceType
cbc:BaseUnitMeasureType ?
cbc:AmountType
?
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLAObligations/sla:ActionGuarantee/sla:ReserveFee
ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee.
/sla:SLAObligations/sla:ActionGuarantee/sla:ReserveFee/bqos:Unit
Number of unit is a optional element that includes a attribute of unit of measurement uses cbc:BaseUnitMeasureType. See /bqos:BQoSPrice/bqos:Price/bqos:Unit in Section 3: bQoS Price in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:ActionGuarantee/sla:ReserveFee/bqos:Amount
Amount element is a required element for the Reserve Fee element. It uses cbc:AmountType from UBL that has a required currencyID attribute for currency code. See /bqos:BQoSPrice/bqos:Price/bqos:Amount in Section 3: bQoS Price in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:ActionGuarantee/sla:ReserveFee/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the ReserveFee element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLAObligations/sla:ActionGuarantee/sla:Penalty
Penalty element is the money amount when Service Level Objective (SLO) is not met. It is a required element for Action Guarantee.
/sla:SLAObligations/sla:ActionGuarantee/sla:Penalty/bqos:Unit
Number of unit is a optional element that includes a attribute of unit of measurement uses cbc:BaseUnitMeasureType. See /bqos:BQoSPrice/bqos:Price/bqos:Unit in Section 3: bQoS Price in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:ActionGuarantee/sla:Penalty/bqos:Amount
Amount element is a required element for the Penalty element. It uses cbc:AmountType from UBL that has a required currencyID attribute for currency code. See /bqos:BQoSPrice/bqos:Price/bqos:Amount in Section 3: bQoS Price in EERP-bQoS Specification for more details.
/sla:SLAObligations/sla:ActionGuarantee/sla:Penalty/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the Penalty element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
Example
The following example illustrates the use of Action Guarantee element. It describes the penalty:
(001)
(002)
(003)
(004) 10
(005) 17.15
(006)
(007)
SLATerms
The SLATerms, bSLA terms element for EERP-bSLA, is the agreed bSLA terms aspect of the service, including bSLA term elements.
There MAY be zero or one bSLA Terms element present in the bSLA of service.
Syntax
sla:SLATermType
...
+
The following describes the attributes and elements listed in the schema outlined above:
/sla:SLATerms
The agreed bSLA terms aspect of the service, including bSLA term elements. It has a list of bSLA terms for SLATerms .
/sla:SLATerms/sla:SLATerm
SLATerm element is an any type element to describe additional term for this bSLA.
/sla:SLATerms/sla:SLATerm /@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLATerm element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
/sla:SLATerms/sla:SLATerm/{any}
This is an extensibility mechanism to allow different (extensible) property or attribute elements to be specified in the future. Unrecognized elements MAY cause a fault or be silently ignored.
/sla:SLATerms/@{any}
This is an extensibility mechanism to allow additional attributes, based on schemas, to be added to the SLATerms element in the future. Unrecognized attributes MAY cause a fault or be silently ignored.
Example
The following non-normative example illustrates the use of bSLA Terms element. It describes the term of the bSLA:
(001)
(002)
(003)
(004)
(005) 37.7749295
(006) -122.4194155
(007)
(008)
(009)
bSLA Examples
The examples in this section are non-normative.
Committed Throughput with Penalty Example
This bSLA example will show the following agreement between EERP Sample Service and EERP Service Requester:
The service is based on the Service profile defined on HYPERLINK "http://www.serviceprovider.com/eerp/service/profile"http://www.serviceprovider.com/eerp/service/profile
It will charge $17.15 per service.
Starting from January 1st, 2009, the agreement last for one whole year.
The committed throughput is 10 services per day.
If the provider cannot meet the bSLA for #3 and #4, the penalty will be $17.15 per 10 services.
Example
The following example illustrates the whole bSLA document for above agreements:
http://www.serviceprovider.com/eerp/service
EERP Sample Service
http://www.servicerequester.com
EERP Service Requester
http://www.serviceprovider.com/eerp/service/profile
true
true
false
true
false
1
17.15
1
2009-01-01T00:00:00Z
1
10
10
17.15
bSLA without Obligation Example
This bSLA example will show the following agreement between EERP Sample Service and EERP Service Requester:
The service is based on the Service profile defined on HYPERLINK "http://www.serviceprovider.com/eerp/service/profile"http://www.serviceprovider.com/eerp/service/profile2
There is no obligation
Additional bSLA terms include service location and service hours:
Service location is near San Francisco, CA with geocoding of 37.7749295 and -122.4194155
Service hours will be 7 x 24, that is 7 days per week and 24hours per day.
Example
The following example illustrates the whole bSLA document for above agreements:
http://www.serviceprovider.com/eerp/service
EERP Sample Service
http://www.servicerequester.com
EERP Service Requester
HYPERLINK "http://www.serviceprovider.com/eerp/service/profile2"http://www.serviceprovider.com/eerp/service/profile2
37.7749295
-122.4194155
Conformance
An implementation conforms to this specification if it satisfies all of the MUST or REQUIRED level requirements defined within this specification. A SOAP Node MUST NOT use the XML namespace identifier for this specification (listed in Section 1.1) within SOAP Envelopes unless it is compliant with this specification.
This specification references a number of other specifications (listed in Section 1.4.2). In order to comply with this specification, an implementation MUST implement the portions of referenced specifications necessary to comply with the required provisions of this specification. Additionally, the implementation of the portions of the referenced specifications that are specifically cited in this specification MUST comply with the rules for those portions as established in the referenced specification.
Normative text within this specification takes precedence over normative outlines (as described in section 1.4.1), which in turn take precedence over the XML Schema [XML Schema Part 1, Part 2] and WSDL [WSDL 1.1] descriptions. That is, the normative text in this specification further constrains the schemas and/or WSDL that are part of this specification; and this specification contains further constraints on the elements defined in referenced schemas.
The minimum set of information exchange for bSLA that would allow conforming applications to exchange information and satisfy the conformance should at least to have the following elements:
/sla:SLAParties/sla:ServiceProvider/sla:ServiceUri
/sla:SLAParties/sla:ServiceProvider/sla:ServiceProviderName
/sla:SLAParties/sla:ServiceRequester/sla:ServiceRequesterUri
/sla:SLAParties/sla:ServiceRequester/sla:ServiceRequesterName
/sla:SLAParameters/sla:ServiceProfileUri
Example of such minimum set of information could like this:
(001)
(002)
(003)
(004)
(005) http://www.sample-eerp.com/myservice
(006) My Service Provider
(007)
(008)
(009) http://www.u-service.com
(010) Your Service Requester
(011)
(012)
(013)
(014)
http://www.sample-eerp.com/myservice/profile
(015)
(016)
The following nearly empty artifact does not conform to this specification:
(001)
(002)
(003)
(004)
(005)
(006)
(007)
(008)
(009)
(010)
(011)
(012)
(013)
(014)
(015)
(016)
This specification defines a number of extensions; compliant services are NOT REQUIRED to implement those extensions defined in this specification. However, if a service implements an aspect of the specification, it MUST comply with the requirements specified (e.g. related "MUST" statements). If an implementation silently ignores unrecognized attributes where any attribute is allowed, or silently ignores unrecognized elements where any element is allowed, should be considered as an interoperable implementation.
Acknowledgements
The following individuals have participated in the creation of this specification and are gratefully acknowledged:
Participants:
Rex Brooks Individual
Szu Chang Changfeng Open Standards Platform Software Alliance
William Cox Individual
Andy Lee Changfeng Open Standards Platform Software Alliance
Carl Mattocks Individual
Yulin Xu Changfeng Open Standards Platform Software Alliance
Paul Yang Changfeng Open Standards Platform Software Alliance
James Zhili Zhang TIBCO Software Inc.
Hong Zhou Changfeng Open Standards Platform Software Alliance
XML Schema for Business Service Level Agreement
Note: The separate machine readable schema document, listed on Section 2.2, is normative. The text included here is non-normative.
The bSLA is the root element for EERP- Service-level agreement (bSLA). Business SLA is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels.
The Action Guarantee, action guarantee element for bSLA Obligations in EERP-bSLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element.
The services availability indicators
Availability is the quality aspect of whether the service is present or ready for immediate use.
Committed completion time
Cost Element in bSLA
Committed time period
Committed performance throughput
Availability starting time
Agreed bSLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO
Penalty element is the money amount when Service Level Objective (SLO) is not met.
ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee.
SLO (Service Level Objective) for QoS guarantee
The service name
Describe available operations and bQoS
Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for bSLA Parameters.
Service Provider element represents the provider for parties.
The name of service provider
ServiceRequester element represents requester for the service, including requesters name and the URI that represents the requester.
Service Requester Identifier in Uri format
Name of the service requester
Service Identifier in URI format
SLAParties element, bSLA Parties aspect of the service, is for parties invoked in the bSLA for the service, including both service provider and service requester elements.
bSLA Term element is an any type element to describe additional term for this bSLA.
The bSLA Terms, Terms element for EERP-bSLA, is the agreed bSLA terms aspect of the service, including bSLA term elements.
The SLAParameters element for EERP-bSLA describes the parameters of the service used to define monitoring of bQoS metrics, including the service profile URI, operations and other optional elements.
The SLAObligations element describes the agreed bSLA obligations of the service, including obligations and action guarantees.
Availability ending time
Additional element
Complex type for action guarantee
ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee.
Penalty element is the money amount when Service Level Objective (SLO) is not met. It is a required element for Action Guarantee.
Complex type for Availabilities of multiple Availability elements
Complex type for the service is available or not available for a given From time To time. The default is available when the isAvailable element is missing or set to true.
Availability starting time
Availability ending time
Complex type for committed completion time
Complex type for obligation
Complex type for provider ID
Complex type for SLO
Committed cost element in bSLA
Whether the service is
present or ready for immediate use
Committed performance throughput
Complex type for the name of the service
Complex type for service operations
has committed cost or not
has committed time or not
has availabilities or not
has committed throughput or not
has other SLA terms or not
Complex type for the service URI or service profile URI
Complex type for the service provider
Complex type for the service provider name
Complex type for the service requester
Service Requester Identifier in URI format
Complex type for the service requester ID
Complex type for the service request name
Complex type for bSLA Obligations
The Obligation, obligation element for bSLA Obligations in EERP-bSLA, is the agreed bSLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO.
The Action Guarantee, action guarantee element for bSLA Obligations in EERP-bSLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element.
Complex type for bSLA parameters
Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for bSLA Parameters.
Complex type for bSLA parties
Service Provider element represents the provider for parties.
ServiceRequester element represents requester for the service, including requesters name and the URI that represents the requester.
Complex type for one bSLA term
The definition of the bSLA Terms
Complex type for bSLA Terms
Complex type for bSLA which is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels.
SLAParties element, bSLA Parties aspect of the service, is for parties invoked in the bSLA for the service, including both service provider and service requester elements.
The SLAParameters element for EERP-bSLA describes the parameters of the service used to define monitoring of bQoS metrics, including the service profile URI, operations and other optional elements.
The SLAObligations element describes the agreed bSLA obligations of the service, including obligations and action guarantees.
The bSLA Terms, Terms element for EERP-bSLA, is the agreed bSLA terms aspect of the service, including bSLA term elements.
Non-Normative Text
None
Revision History
RevisionDateEditorChanges Made0.903/10/2009Szu ChangInitial draft WD0104/24/2009Szu ChangRenamed draft 0.9 to working draft 01WD0205/12/2009Szu ChangFixed issue # I011, I012, and I014 WD0305/17/2009Szu ChangAdded conformance section WD0406/08/2009Szu ChangFixed issue # I017, I018, and I020 WD0506/24/2009Szu ChangFixed issue # I028, I031, and I038, I041, I047, and I056 WD0607/05/2009Szu ChangFixed issue # I028, I035, I038, I043, I051, and I055 CD0207/11/2009Szu ChangChanged WD06 to CD02 after approved by TC CD0301/06/2010Szu ChangChanged NS and fixed URIs from CD02 to CD03 WD0805/10/2010Szu ChangChanged after the public review commentsWD0906/23/2010Szu ChangChanged after the first round of review PR comments CD0409/12/2010Szu ChangTC approved, changed from WS09 to CD04
SOA-EERP-bSLA-Spec-cs01 25 November 2010
Copyright OASIS 2010. All Rights Reserved. Standards Track Page PAGE 4 of NUMPAGES \*Arabic 40
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