The BSLA is the root element for EERP- Service-level agreement (SLA). Business SLA is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels.
The Action Guarantee, action guarantee element for SLA Obligations in EERP-SLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element.
The services availability indicators
Availability is the quality aspect of whether the service is present or ready for immediate use.
Committed completion time
Cost Element in SLA
Committed time period
Committed performance throughput
Availability starting time
Agreed SLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO
Penalty element is the money amount when Service Level Objective (SLO) is not met.
ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee.
SLO (Service Level Objective) for QoS guarantee
The service name
Describe available operations and bQoS
Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for SLA Parameters.
Service Provider element represents the provider for parties.
The name of service provider
ServiceRequester element represents requester for the service, including requester’s name and the URI that represents the requester.
Service Requester Identifier in Uri format
Name of the service requester
Service Identifier in URI format
SLAParties element, SLA Parties aspect of the service, is for parties invoked in the SLA for the service, including both service provider and service requester elements.
SLA Term element is an any type element to describe additional term for this SLA.
The SLA Terms, Terms element for EERP-SLA, is the agreed SLA terms aspect of the service, including SLA term elements.
The SLAParameters element for EERP-SLA describes the parameters of the service used to define monitoring of QoS metrics, including the service profile URI, operations and other optional elements.
The SLAObligations element describes the agreed SLA obligations of the service, including obligations and action guarantees.
Availability ending time
Additional element
Complex type for action guarantee
ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee.
Penalty element is the money amount when Service Level Objective (SLO) is not met. It is a required element for Action Guarantee.
Complex type for Availabilities of multiple Availability elements
Complex type for the service is available or not available for a given From time To time. The default is available when the isAvailable element is missing or set to true.
Availability starting time
Availability ending time
Complex type for committed completion time
Complex type for obligation
Complex type for provider ID
Complex type for SLO
Committed cost element in SLA
Whether the service is
present or ready for immediate use
Committed performance throughput
Complex type for the name of the service
Complex type for service operations
has committed cost or not
has committed time or not
has availabilities or not
has committed throughput or not
has other SAL terms or not
Complex type for the service URI or service profile URI
Complex type for the service provider
Complex type for the service provider name
Complex type for the service requester
Service Requester Identifier in URI format
Complex type for the service requester ID
Complex type for the service request name
Complex type for SLA Obligations
The Obligation, obligation element for SLA Obligations in EERP-SLA, is the agreed SLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO.
The Action Guarantee, action guarantee element for SLA Obligations in EERP-SLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element.
Complex type for SLA parameters
Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for SLA Parameters.
Complex type for SLA parties
Service Provider element represents the provider for parties.
ServiceRequester element represents requester for the service, including requester’s name and the URI that represents the requester.
Complex type for one SLA term
The definition of the SLA Terms
Complex type for SLA Terms
Complex type for BSLA which is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels.
SLAParties element, SLA Parties aspect of the service, is for parties invoked in the SLA for the service, including both service provider and service requester elements.
The SLAParameters element for EERP-SLA describes the parameters of the service used to define monitoring of QoS metrics, including the service profile URI, operations and other optional elements.
The SLAObligations element describes the agreed SLA obligations of the service, including obligations and action guarantees.
The SLA Terms, Terms element for EERP-SLA, is the agreed SLA terms aspect of the service, including SLA term elements.