The BSLA is the root element for EERP- Service-level agreement (SLA). Business SLA is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels. The Action Guarantee, action guarantee element for SLA Obligations in EERP-SLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element. The services availability indicators Availability is the quality aspect of whether the service is present or ready for immediate use. Committed completion time Cost Element in SLA Committed time period Committed performance throughput Availability starting time Agreed SLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO Penalty element is the money amount when Service Level Objective (SLO) is not met. ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee. SLO (Service Level Objective) for QoS guarantee The service name Describe available operations and bQoS Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for SLA Parameters. Service Provider element represents the provider for parties. The name of service provider ServiceRequester element represents requester for the service, including requester’s name and the URI that represents the requester. Service Requester Identifier in Uri format Name of the service requester Service Identifier in URI format SLAParties element, SLA Parties aspect of the service, is for parties invoked in the SLA for the service, including both service provider and service requester elements. SLA Term element is an any type element to describe additional term for this SLA. The SLA Terms, Terms element for EERP-SLA, is the agreed SLA terms aspect of the service, including SLA term elements. The SLAParameters element for EERP-SLA describes the parameters of the service used to define monitoring of QoS metrics, including the service profile URI, operations and other optional elements. The SLAObligations element describes the agreed SLA obligations of the service, including obligations and action guarantees. Availability ending time Additional element Complex type for action guarantee ReserveFee element is the reservation fee or money amount when Service Level Objective (SLO) is met. It is an optional element for Action Guarantee. Penalty element is the money amount when Service Level Objective (SLO) is not met. It is a required element for Action Guarantee. Complex type for Availabilities of multiple Availability elements Complex type for the service is available or not available for a given From time To time. The default is available when the isAvailable element is missing or set to true. Availability starting time Availability ending time Complex type for committed completion time Complex type for obligation Complex type for provider ID Complex type for SLO Committed cost element in SLA Whether the service is present or ready for immediate use Committed performance throughput Complex type for the name of the service Complex type for service operations has committed cost or not has committed time or not has availabilities or not has committed throughput or not has other SAL terms or not Complex type for the service URI or service profile URI Complex type for the service provider Complex type for the service provider name Complex type for the service requester Service Requester Identifier in URI format Complex type for the service requester ID Complex type for the service request name Complex type for SLA Obligations The Obligation, obligation element for SLA Obligations in EERP-SLA, is the agreed SLA obligation, including Service Level Objective (SLO) and the Action Guarantee that associates with that SLO. The Action Guarantee, action guarantee element for SLA Obligations in EERP-SLA, is to specify what happens if the Service Level Objective (SLO) is met or not met, including Reserve Fee and Penalty element. Complex type for SLA parameters Service Profile Uri element represents web page URL or other URI for the service profile that defines the details of the services. Different service providers will share the same profile. It is a required element for SLA Parameters. Complex type for SLA parties Service Provider element represents the provider for parties. ServiceRequester element represents requester for the service, including requester’s name and the URI that represents the requester. Complex type for one SLA term The definition of the SLA Terms Complex type for SLA Terms Complex type for BSLA which is a formal contract between a service provider and a client guaranteeing quantifiable business quality of service (bQoS) at defined levels. SLAParties element, SLA Parties aspect of the service, is for parties invoked in the SLA for the service, including both service provider and service requester elements. The SLAParameters element for EERP-SLA describes the parameters of the service used to define monitoring of QoS metrics, including the service profile URI, operations and other optional elements. The SLAObligations element describes the agreed SLA obligations of the service, including obligations and action guarantees. The SLA Terms, Terms element for EERP-SLA, is the agreed SLA terms aspect of the service, including SLA term elements.